Once an order is placed it cannot be canceled.
For domestic orders, please allow at least 3-25 business days for order processing and verification. For international orders, please allow at least 3-27 business days for order processing and verification.
To protect our customers, ROSE IN GOOD FAITH is unable to change/intercept the shipping address of a package to alter its delivery, and ROSE IN GOOD FAITH will only ship to the address provided at checkout, which must match the billing address.
Due to our Fraud Protection Policy, all online orders are required to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.
We are unable to combine shipping on multiple orders.
ROSE IN GOOD FAITH now offers DHL Express for international orders. However, please note that ROSE IN GOOD FAITH will not calculate, invoice, or collect any taxes, duties, import fees, or related amounts or charges (“Duties”) other than shipping costs at checkout. You are responsible for paying applicable Duties. ROSE IN GOOD FAITH is not responsible for, and will not reimburse, any Duties or costs (including costs of return shipping) resulting from your refusal or failure to pay Duties.
Lost or Stolen Package
As noted above, ROSE IN GOOD FAITH is not responsible for any lost or stolen shipments.
For your convenience, ROSE IN GOOD FAITH offers our customers the option to return certain products within 14 days of delivery. Certain products are non-returnable (including, but not limited to, “Final Sale” items and international orders).
IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.
PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. ROSE IN GOOD FAITH reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.
ROSE IN GOOD FAITH does not accept any worn or damaged products as returns. For returns, the original shipping costs will not be reimbursed. A shipping label will be generated upon request of a return or exchange.
ROSE IN GOOD FAITH reserves the right to pass the cost of restocking to the customer at 20% of the gross order amount.
To process a return, contact us at Sales@roseingoodfaith.com